Kesson Physio

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The Receptionist is often the first person that patients meet when they come to the clinic. Our Receptionist is then like to do one or more of four things, either:

  • book that patients in for an appointment
  • enter the patients’ details onto our computer systems
  • direct patients where to go to wait for or meet their Physiotherapist
  • ask them whether they would like a tea or coffee

As well as dealing with patients face-to-face, the Receptionist will often:

  • answer phones, sometimes directing calls to other staff through the phone system
  • book appointments by phone
  • answer queries from patients and other staff

Sometimes our patients and their relatives can be nervous, upset or in discomfort when they visit our clinics, so as our Receptionist may have to calm them down or reassure them. Our Receptionist combine their role with other admin duties, such as:

  • filing
  • chasing up reports
  • photocopying
  • inputting data
  • ordering stationery
  • word processing/typing letters

The Receptionists work alongside other admin staff, as well as having regular contact with other healthcare professionals such as Physiotherapists, GPs, consultants and nurses.

Given all of the above we expect our Receptionists to:

  • be friendly and welcoming
  • be patient and understanding
  • follow instructions and procedures
  • work accurately and methodically
  • work in a team but use their own initiative
  • work with all types of people
  • deal with people who may be angry or upset
  • be confident using the phone

The Skills that we think are required by a receptionist in their role are:

  • organisation skills
  • good communication skills
  • IT skills
  • excellent customer service skills

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