ANSWERS TO OUR FREQUENTLY ASKED QUESTIONS WILL APPEAR HERE SHORTLY.

If you have any other questions you would like answers to please let us know.

General FAQs

  • What makes Kesson different from other physio clinics?
    We’re more than a physiotherapy clinic. At Kesson, we combine expert physiotherapy, rehabilitation, Pilates, fitness and massage to help you move better for life. Whether you’re recovering from pain, rebuilding confidence or chasing a new challenge, we guide you every step of the way.
  • Do I need a referral before booking?
    No — you can self-refer directly to us. We also accept NHS and private medical insurance referrals if that’s the route you’d prefer.
  • I’m not sure where to start. Can you help?
    Absolutely. Many people come to us unsure whether they need physio, Pilates, rehab or something else entirely. That’s what we’re here for. We’ll listen, understand what’s going on and help guide you towards the right starting point.
  • Can you help even if I’ve had pain for years?
    Yes. Persistent pain can feel frustrating and limiting, but it doesn’t mean things can’t improve. We work with people at every stage of their movement journey — from recent injuries to long-term aches and pains.
  • Is Kesson only for sporty people?
    Not at all. You don’t need to run marathons or spend hours in the gym to work with us. We help people of all ages and activity levels move with more confidence and less fear.

Physiotherapy (HEAL) FAQs

  • What happens at my first physiotherapy appointment?
    Your first appointment is all about understanding you. We’ll listen to your story, explore what’s causing your pain or movement difficulties and create a clear plan to help you move forward confidently.
  • How many physiotherapy sessions will I need?
    That depends on you, your goals and what your body needs. Some people improve quickly, while others benefit from longer-term support. We’ll always be honest about what we think will help and why.
  • Will treatment hurt?
    Physiotherapy shouldn’t feel frightening. Some exercises or hands-on treatments may feel challenging at times, but we work with you at a pace that feels safe, manageable and productive.
  • Can physiotherapy help if I’m nervous about moving?
    Yes — and you’re not alone. Pain can make movement feel worrying. A big part of our role is helping you rebuild trust in your body and feel confident moving again.
  • What conditions do you treat?
    We help people with a wide range of injuries and conditions including back pain, neck pain, sports injuries, joint pain, post-operative rehabilitation and everyday movement problems.
  • Do you offer sports massage or acupuncture?
    Yes. Depending on your needs, your treatment plan may include hands-on therapy, rehabilitation exercises, massage or acupuncture as part of your recovery.
  • Can I use private medical insurance?
    Yes. We work with several major insurers. If you’re unsure whether you’re covered, our team can help point you in the right direction.

Pilates & Reformer Pilates FAQs

  • I’ve never done Pilates before. Is that okay?
    More than okay. Many people join us as complete beginners. Our instructors guide you through every movement so you can build confidence, strength and control at your own pace.
  • What’s the difference between mat Pilates and Reformer Pilates?
    Mat Pilates uses bodyweight exercises performed on a mat, while Reformer Pilates uses specialist equipment to add support and resistance. Both help improve strength, movement and body awareness.
  • Is Reformer Pilates good for rehabilitation?
    Yes. Reformer Pilates can be an excellent way to rebuild strength and confidence after injury, especially with expert guidance from a movement-focused team.
  • What should I wear to class?
    Comfortable clothing you can move freely in is perfect. Grip socks are recommended for Reformer Pilates sessions.
  • Do I need to be flexible to start Pilates?
    Definitely not. Pilates is designed to help you improve movement, strength and control — whatever your starting point.
  • Can Pilates help with back pain?
    For many people, yes. Pilates can help improve strength, mobility and confidence in movement. If you’re unsure where to begin, we can help guide you towards the right class or one-to-one support.

Fitness & Rehabilitation FAQs

  • What are MOVE sessions?
    MOVE sessions are designed to help you become more active, capable and confident. They bridge the gap between treatment and independent exercise in a supportive environment.
  • I’m recovering from injury — can I still join classes?
    Often, yes. We’ll help find the safest and most suitable option for where you are right now.
  • Are classes suitable for older adults?
    Absolutely. Our focus is helping people move better at every age and stage of life.
  • What if I’m worried I’m too unfit?
    You don’t need to “get fit first” before coming to us. We meet you where you are and help you build from there.
  • Do you offer one-to-one training?
    Yes. We offer personalised one-to-one sessions to help you work towards specific movement, rehabilitation or fitness goals.

Membership & Booking FAQs

  • Do you offer memberships?
    Yes. We offer memberships designed to support ongoing movement, recovery and progress. They’re a great option if you want consistency and regular support.
  • Can I pay as I go?
    Yes — you can choose the option that works best for you, whether that’s pay-as-you-go or a membership.
  • How do I book an appointment or class?
    You can book online, give us a call or contact the team directly. If you’re unsure what to book, we’re happy to help.
  • What happens if I need to cancel?
    We understand life happens. Contact us as soon as possible and we’ll do our best to help rearrange your appointment.
  • Do you offer appointments outside normal working hours?
    Yes. Some early morning and evening appointments are available depending on the service and location.

Trust & Reassurance FAQs

  • Will I see the same therapist each time?
    Where possible, yes. Building trust and understanding is an important part of helping you move forward.
  • Are your therapists qualified?
    Yes. Our team includes experienced physiotherapists, Pilates instructors and movement specialists who are passionate about helping people move better and live better.
  • What if I’ve tried physio before and it didn’t help?
    Every person and every experience is different. We take the time to understand what’s worked, what hasn’t and what matters most to you so we can create a more personalised approach.
  • Do you only treat injuries?
    No. We also help people improve performance, build strength, prevent future problems and feel more confident in their bodies.
  • What’s The Kesson Way?
    The Kesson Way is our approach to helping people Heal, Move and Improve. It’s about guiding you from pain and uncertainty towards confidence, strength and better movement for life.